Overview
At Zion Tidings, we strive to provide high-quality digital products and an exceptional customer experience. Please read our return and refund policy carefully:
1) Refund Policy
All digital products at our site can be downloaded instantly after a purchase has been made. There is no “trial” or “grace” period after the purchasing any product which means, all sales of digital products are final.
We stand behind our products and your satisfaction with them is important to us. However, due to the nature of digital goods delivered via internet downloads, we do not accept returns, refunds, exchanges, or cancellations once a product has been downloaded or accessed.
2) Refund Eligibility
Refunds are only provided under the following conditions:
- The digital product is proven to be defective or not as described.
- Technical issues prevent access to the purchased product, and our support team is unable to resolve the problem.
3) Pre-Purchase Enquiries
We encourage all customers to thoroughly evaluate the product description, compatibility requirements, and ask any questions before making a purchase. Please reach out to us for any clarifications to ensure the product meets your needs.
4) Refund Request Process
To request a refund, please contact our support team within 7 days of your purchase. Provide your order details, a description of the issue, and any relevant screenshots.
5) Non-Refundable Situations
- Change of mind after purchase.
- Failure to read the product description.
- Incompatibility with your software or hardware.
6) Support and Assistance
If you encounter any issues with your digital product, please contact our support team. We are here to assist and ensure you get the most out of your purchase.
Contact Us
If you have questions or need further assistance, please reach out at ziontidings@gmail.com. Our teams aims to respond within 24-48 hours.